Delivering a State of the Art Customer Experience for Lothian

In early 2018, Lothian, the UK’s largest municipal transport operator that runs bus services across the city and beyond across the Lothian region, acquired 49 Shandwick Place in Edinburgh with a vision to transform it into its flagship customer experience and Travel Centre.

The new state of the art centre was set to become the focal point for all bus service provision to both local customers and visitors plus also ensuring a high quality facility for staff.

Linear Design & Construct (LDC) were appointed Principal Contractor by Lothian and Graham & Sibbald to deliver a comprehensive fit out and refurbishment to the 9,140 square foot property. Working collaboratively with the design team, LDC completed the 18 week Fast Track programme of work, whilst ensuring the highest levels of quality and professionalism.

“Throughout the course of the project, I have been extremely impressed with the performance of LDC. It is quite clear that the highest standards have been demanded and indeed delivered, from the contractor through the quality of work. Despite challenges of the site due to its location and size, it has always remained very well organised, an essential requirement to ensure that health and safety was not compromised either to the site operatives or occupants of the four floors. We have very quickly developed a relationship where trust and honesty are at the forefront.”

Paul Docherty, Project Manager, Graham & Sibbald

Project Details

Lothian Buses and Graham & Sibbald
Completion Date
July 2019
Procurement Route
2 Stage D&B
Form of Contract

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